-          How can I buy a ticket through Iran Aseman Airlines website?

Enter your ID and password that registered on our website, and then choose your route, date and flight time.

-          What I need for registering on this website?

In our website, select sign up bottom and insert ID, password and an email address.

-          How long after registering, my ID will be active?

As soon as you sign up, you can book on our website.

-          Can I define a new ID for myself on your website?

In this system, we assign one id to one email. If you want to define a new ID you should create new email address.

-          What can I do, if I forget my ID and password?

Please send us your request through the email address that assign in our website. We will send your ID and new password as soon as possible.

-          How do I confidence that my booking done successfully?

If your booking, done successfully you can see it at manage my booking segment.

-          I cannot pass payment phase successfully. What is the problem?

It is the bank's gateway problems.try another credit card or another gateway.

-          I have not a successful booking, but the booking amount defalcate of my credit card! What is the problem?

If the process, last more than 10 minute, it will be failed. All the amounts will be deposit on your credit card.

-          How can I cancel my booking?

Through manage my booking select the row you want to cancel, select show tickets and then select cancel the selected.

It is not possible for international flights to be canceled through system. Please read rule and conditions.

-          Does the booking amount refund to my credit card as soon as canceled?

For domestic flights, if you buy with Saman card after 24 hours and for others after 1week, the amount deposit on your credit card.

-          Does it possible to cancel one rout of a round trip booking?

No it is not possible.